Health regulator, the Care Quality Commission (CQC), has recently downgraded the rating of West Earlham Medical Practice from ‘Requires Improvement’ to ‘Inadequate’, the lowest possible classification the regulator can give.
Of the five main areas that the CQC uses to rate healthcare providers, the surgery was found to be ‘Inadequate’ in the domains of ‘Safety’ and ‘Well-Lead’, whilst ‘Requiring Improvement’ in the remaining areas.
The regulator also put Wensum Valley Medical Practices, which manages three sites across Norwich (including the West Earlham Practice), into ‘special measures’ following the visit.
Since the inspection a new Practice Manager, Jan Hardinge, has been appointed and is due to start imminently.
Talking to the Eastern Daily Press, she said: “I believe we have three good surgeries in Wensum Valley with staff who are totally committed to making continuous improvements, beyond satisfying the important requirements of the CQC, to ensure our patients receive good healthcare.”