The closure of the Travel Shop in Union Hose was announced yesterday by the Students Union Services Limited (East Anglia), a subsidiary company of the Union of UEA Students. The Union intends to close the Travel Shop by the end of 2013, and will not affect the running of the Union Box Office, which will remain open. UUEAS also announced that they intend to reorganise The Shop in order to reduce costs and improve customer service.
Union Communications Officer, Rosie Rawle, said: “Over the last few months we have examined all the options for keeping the Travel Shop open, but given changes in customer behaviour and the industry, the Travel Shop no longer represents a going concern. We have thus reluctantly reached the conclusion that it should close at the end of 2013”
“In addition we have carefully reviewed The Shop operation and intend to make changes to the management and staffing of it to improve layout, tills, customer responsiveness and stock replenishment”
“Regrettably, the result of these changes is that a number of Union staff are at risk of redundancy. Staff in the Union’s retail services have faced considerable uncertainty and we will be working closely with them and Unison as they explore their options for the future. Every employee will be able to access support to ensure that they are able to make the right choice”